![]() We apologize for the prolonged reply time, and assure you that we are doing our best to learn from this. If we don't hear from you within a week, we will assume that you found an answer to your request. We haven't read each and every support request, but if you still need help with this, please just let us know by replying to this message - we don't need details just a word to indicate that we need to respond. We can see that your request is one of the ones that have waited the longest, and we are trying to give those tickets the attention that they need, and will prioritize it, if your issue still needs handling.Ī lot of the issues that users wrote to us about have already been addressed, either by an actual fix or with an article in our Help Center ( ), so you might not need our assistance anymore. ![]() Since the launch of Capture One 20 our Support department has been flooded with tickets, and we are still trying to get to the bottom of the pile. ![]() The report was sent on Monday (20998) and remains unanswered to this time.ĭon't hold your breath. ![]()
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